Privacy Policy & Mobile Messaging Terms

Privacy Policy

Effective Date: September 14, 2026

Metropolitan Glass Company (“Metropolitan Glass Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit or use our website, www.stlouis-glass.com.

This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

When you visit our website or contact us, we may collect information that you voluntarily provide, including:

• Your name

• Phone number

• Email address

• Mailing or project address

• Information about your glass, window, shower, mirror, or other project

• Photos, documents, or other files you choose to upload

• Any other information you provide through our contact forms, quote requests, or other communications

We may also automatically collect certain information about how visitors use our website, such as IP address, browser type, device type, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for quotes

• Schedule appointments, measurements, deliveries, and installations

• Provide products and services

• Communicate with customers about their projects

• Respond to questions or customer service requests

• Improve our website, products, and services

• Maintain the security and functionality of our website

• Send business-related communications when appropriate

We do not sell or rent your personal information to third parties.

3. Photos and Files You Submit

If you submit photographs, measurements, documents, or other files through our website, we may use that information to evaluate your project, prepare estimates, communicate with you, and provide requested services.

Please do not submit sensitive personal information through our website unless it is necessary for your request.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the website, and improve the user experience.

We may use third-party website analytics or similar services to help us understand website traffic and usage. These services may collect information about your interaction with our website in accordance with their own privacy policies.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website functionality.

5. How We Share Information

We may share information when reasonably necessary to operate our business and provide services to you, including with:

• Service providers that assist with website hosting, communications, scheduling, payment processing, analytics, or other business operations

• Contractors, vendors, or other service providers when necessary to complete your project

• Government authorities or other parties when required by law or when reasonably necessary to protect our rights, property, customers, or business

We expect service providers that handle information on our behalf to use it only for the purposes for which it was provided or as otherwise permitted by law.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect the information we collect. However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Metropolitan Glass Company is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us through our website, please contact us so that we can take appropriate action.

9. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Missouri and Other Applicable Laws

Metropolitan Glass Company is located in Missouri and operates primarily in the St. Louis metropolitan area. We will handle personal information in accordance with applicable federal and state privacy laws.

If additional privacy rights apply to you based on the state or jurisdiction where you reside, we will honor those rights as required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Metropolitan Glass Company
14385 Manchester Road
Manchester, MO 63011

Phone: 636-391-8000
Email: metro@stlouis-glass.com
Website: www.stlouis-glass.com

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Mobile Messaging Terms & Conditions

Effective Date: September 15, 2026

Metropolitan Glass Company (“Metropolitan Glass,” “we,” “us,” or “our”) provides customers with the option to receive text messages (SMS/MMS) regarding our services, including customer service communications, estimates and quotes, appointments, scheduling, order updates, installation notifications, service reminders, and other information related to your interactions with Metropolitan Glass.

By opting in to receive text messages from Metropolitan Glass, you agree to these Mobile Messaging Terms & Conditions.

1. Consent to Receive Text Messages

By providing your mobile phone number and opting in to receive text messages from Metropolitan Glass, you expressly consent to receive SMS/MMS messages from us at the mobile number you provided.

Consent to receive text messages is not a condition of purchasing any goods or services from Metropolitan Glass.

You confirm that you are the authorized user of the mobile phone number provided or that you have authorization from the account holder to enroll that number in our messaging program.

2. Types of Messages

Messages may include, but are not limited to:

• Customer service communications

• Appointment confirmations and reminders

• Scheduling and installation updates

• Estimate and quote communications

• Order status and pickup notifications

• Service-related updates

• Requests for additional information

• Follow-up communications regarding your service or project

Message content and frequency will vary depending on your interactions with Metropolitan Glass.

3. Message Frequency

The number of messages you receive will vary based on your requests, appointments, orders, and other communications with Metropolitan Glass.

We do not guarantee a specific message frequency.

4. Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message from Metropolitan Glass.

After you send STOP, you may receive one additional message confirming that your request has been received and processed. You will no longer receive text messages from us unless you subsequently opt in again.

You may also contact Metropolitan Glass directly to request removal from our text messaging program.

5. Getting Help

For assistance with our mobile messaging program, reply HELP to any message or contact Metropolitan Glass Company directly:

Metropolitan Glass Company
14385 Manchester Road
Manchester, MO 63011
Phone: 636-391-8000
Email: metro@stlouis-glass.com
Website: www.stlouis-glass.com

6. Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan. Metropolitan Glass is not responsible for any charges imposed by your wireless carrier.

7. Supported Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by factors outside of Metropolitan Glass’s control, including network availability, carrier limitations, technical issues, or other transmission problems.

8. Privacy

Your privacy is important to us. Information collected through our mobile messaging program, including your mobile phone number and messaging preferences, will be handled in accordance with our Privacy Policy.

We do not sell or rent your mobile phone number to third parties for their own marketing purposes.

9. Changes to These Terms

Metropolitan Glass may update or modify these Mobile Messaging Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.

Your continued participation in our mobile messaging program after changes are posted constitutes your acceptance of the revised terms.

10. Contact Us

If you have questions regarding these Mobile Messaging Terms & Conditions, please contact:

Metropolitan Glass Company
14385 Manchester Road
Manchester, MO 63011
636-391-8000
metro@stlouis-glass.com
www.stlouis-glass.com